Refund requests

If you believe there is a problem with your order, contact BrewMora with your order number and a description of what happened.

Each request is reviewed based on the specific circumstances, including the condition of the product, delivery issue, and information provided with the request.

Damaged products

If a beverage arrives damaged, leaking, broken, or otherwise affected during delivery, please contact us as soon as reasonably possible after receiving the order.

Photographs showing the affected product, packaging, and shipping label may help our team understand the issue and review the request more efficiently.

Incorrect items

If you receive a product that does not match the item ordered, provide your order details and information about the item received.

BrewMora will review the order and determine an appropriate resolution based on the circumstances.

Opened or consumed beverages

Because BrewMora sells consumable products, beverages that have been opened, consumed, altered, or stored outside appropriate conditions may not be suitable for return or refund for hygiene and handling reasons.

This does not prevent you from contacting us when an opened product reveals a problem that existed when it arrived. Our team can review the circumstances and available information.

Information we may request

To help us review a refund request, we may ask for relevant order information such as:

• Your BrewMora order number
• The name of the affected product
• A brief explanation of the issue
• Photographs of the product or packaging when relevant
• Any other information reasonably needed to understand the order issue

Approved refunds

When a refund is approved, BrewMora will process it to the original payment method used for the purchase whenever available through the original transaction.

After processing, your bank, card issuer, or payment provider may require additional time before the amount appears in your account.

Shipping and order-related charges

The treatment of shipping or other order-related charges depends on the reason for the refund and the circumstances of the order.

If the issue resulted from an incorrect or damaged delivery, our team will review the relevant order details when determining the resolution.

Cancellations before shipment

Contact us as soon as possible if you want to request a cancellation. BrewMora typically dispatches orders within 3–5 business days.

We will review the order status, but cancellation cannot be guaranteed after fulfillment or shipping preparation has begun.