Returns & Refunds

Customer Care

Returns & Refunds

We want every BrewMora order to arrive as expected. If something is not right with your tea, coffee, or alcohol-free beverage order, our customer care team is here to review the situation and help with the next step.

Freshly brewed tea served on a warm café table

Order care

Thoughtful support for every order.

Beverage products need considered handling. Please contact us before returning anything so our team can review your order and provide the appropriate instructions.

01

Before requesting a return

Please contact BrewMora before returning an item. Our team will review your order details and determine the appropriate next step.

Include your order number, the item involved, and a short explanation of the issue so we can review your request efficiently.

02

Condition of returned items

When a physical return is approved, products should be unused, unopened, and kept in their original condition and packaging whenever possible.

Because BrewMora sells consumable beverage products, opened or consumed items may not be suitable for return for hygiene, quality, and handling reasons unless the product arrived damaged, incorrect, or otherwise affected by an order issue.

03

Damaged or incorrect orders

If your order arrives damaged, leaking, broken, or contains an incorrect item, please contact us as soon as possible after delivery.

Clear photographs of the product, packaging, and shipping label may help our team review what happened and determine an appropriate resolution.

04

Items that may not be returnable

Some beverage products cannot reasonably be accepted back after they have been opened, consumed, altered, or stored outside appropriate conditions.

  • Opened or partially consumed beverages
  • Products used or altered after delivery
  • Items returned without prior approval
  • Products unsuitable for safe resale because of handling or hygiene concerns
05

Return shipping

If a physical return is required, BrewMora will provide appropriate return instructions after reviewing your request.

Please do not send products back before receiving confirmation from our customer care team.

06

Refund review

Approved refunds are processed after the relevant order issue or returned product has been reviewed.

When a refund is issued, it is generally returned to the original payment method. Your bank or payment provider may require additional processing time before the funds appear.

07

Order changes and cancellations

If you need to request a change or cancellation, contact BrewMora as soon as possible.

Once an order enters fulfillment or shipment processing, changes may no longer be possible. BrewMora typically dispatches orders within 3–5 business days.

Everyday BrewMora

Drinks made for everyday rituals.

From a quiet tea ritual to a morning coffee or chilled afternoon refreshment, we want each order to arrive ready for the moment you chose it for.

Warm tea being served during a quiet daily tea ritual

01 · TEA RITUAL

A calm cup, prepared with care.

Tea is often part of a quiet daily ritual. If an order arrives in a condition that interrupts that experience, contact our team with the details.

Freshly prepared coffee served in a refined café setting

02 · MORNING COFFEE

Coffee for the start of the day.

Whether you prefer whole bean, ground coffee, or cold brew, we want your BrewMora delivery to reach you in the condition you expected.

Refreshing chilled non-alcoholic drinks served with citrus and ice

03 · REFRESHMENT

Bright drinks for slower afternoons.

Sparkling and alcohol-free drinks should arrive ready to chill, pour, and enjoy. Let us know promptly if packaging or delivery has affected your order.

How to request support

Start with a few clear details. Our team can then review the order and explain the appropriate next step.

STEP 01

Contact BrewMora

Reach our customer care team and provide the order number associated with your purchase.

STEP 02

Share the details

Explain the issue and, when relevant, include clear photographs showing the product and packaging.

STEP 03

Follow the instructions

If your request is approved, our team will explain whether a return, replacement, refund, or another resolution applies.

Coffee preparation beside a fresh cup on a café table

Need assistance?

Tell us what happened.

Include your order number and a clear description of the issue. If the product or packaging arrived damaged, photographs may help us review your request more efficiently.

Email info@brewmora.lat
Phone 5084054584
Dispatch 3–5 business days
Contact Support

Quick answers

Returns & refunds FAQ

Can I return a beverage after opening it?
Opened or consumed beverage products may not be suitable for return because of hygiene, quality, and handling considerations. If your product arrived damaged, incorrect, leaking, or otherwise affected by an order issue, contact BrewMora so our team can review the circumstances.
What should I do if my order arrives damaged?
Contact us as soon as possible and provide your order number along with photographs of the affected item and packaging when available.
Should I send my order back immediately?
No. Please contact BrewMora before returning any product. If a physical return is necessary, our team will provide the appropriate instructions after reviewing your request.
How will an approved refund be issued?
Approved refunds are generally returned to the original payment method. The time required for funds to appear can vary depending on your bank or payment provider.
Can I cancel an order before it ships?
Contact us as soon as possible if you need to request a cancellation. We will review the order status, but cancellation cannot be guaranteed after fulfillment or shipment processing has begun.

BrewMora Customer Care

Need help with an order?

For return questions, damaged deliveries, incorrect items, or refund support, contact BrewMora with your order details.

info@brewmora.lat 5084054584
Contact Support